One of the best parts of Freshdesk is our ability to assemble a resource that can give insight to some of your most common questions as they pertain to our operation and processes.
TABLE OF CONTENTS
The Knowledge Base
Coincidentally enough, that is where this piece is located! We are continually adding articles that show how to use Airtable, reference requests, and the transportation services we offer.
By going to "Solutions" on the main tab, the entirety of the knowledge base is available to you. Articles are grouped and categorized by the material they cover. Selecting a category will show all articles within that group if there are more available.
By no means are these articles meant as a replacement for submitting requests, but rather a resource showing the capabilities of our system. By looking at these articles, you can learn a lot about how to enter information so that everything is accurate for our records.
These can also answer some of the common questions that arise as a follow up to a request, or whether we can accommodate special needs with what we have available.
Search for Solutions
Using the search box below the main tab, you can look for terms that meet what you need. By typing what you want to know in search, then selecting "Solutions', you can see items in the knowledge base that may give you the answer you are looking to find.