TCT Inc.

When setting up transportation, the most common question is "How soon can this start?" This is something we know you hear within your schools and districts just like we are asked on our end. In most typical circumstances, we are able to turn around requests rather quickly. This piece is helpful in letting you know how long most requests take, but also what may happen in extraordinary circumstances.

TABLE OF CONTENTS

• How long do requests typically take to process?
• This has to start tomorrow. Can it be done?
• When will we receive change information?
• What if you can't start it in time?

How long do requests typically take to process?

In most cases, we can start transportation within two or three business days. The lead time allows us to ensure that the student can fit onto routes, works within our schedule, and that we are able to relay information to schools, drivers, and parents. During the day, we are preparing schedules two days in advance for this reason.

As a result of schedule prep, it is possible that requests sent later in the day may not make the schedule that is being assembled, and may have to wait a day beyond. Generally speaking, if a request is submitted by noon, it can be looked at before schedule prep reaches its peak. For reference, here is when typical requests are projected to start based on the day of the week.

This has to start tomorrow. Can it be done?

Under very rare circumstances, we can make a change for the next day. Many variables go into the feasibility of last minute adjustments. Depending on the locations, times, and needs of the student we may be able to squeeze a next day change onto the schedule. These are extremely difficult to accommodate, so the sooner you can let us know about a sudden shift in plans, the better chance we have of making it happen. That said, next day changes are generally the exception rather than the rule.

When will we receive change information?

Routing is done before the schedule is assembled. This means if you work backward from the table above, you can figure out when you will receive a summary of the changes made and updated routes. This may mean requests submitted in advance are not processed right away, but it allows us to compile all requests submitted for a day and optimize them. Following this method prevents us from having to update an already resolved request when multiple other changes are made before it starts.

What if you can't start it in time?

We'll make every effort to meet the two or three day turnaround for request. However, circumstances may prevent this from happening. In these situations, we will update the request date as we continue to look for a home. If we are unsuccessful in finding a spot for a request after several days we will ask you if you want us to keep looking for a home, or if you would like to take the student in question back. We'll proceed with the request (Either keeping it in queue until a spot opens up, or closing it out if you find a home elsewhere) accordingly.